FAQs

General FAQs

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Notice: Massage Therapists at this location are licensed by the state medical board of Ohio. Any advances or requests of a sexual nature will result in immediate termination of the massage without refund. 

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What if I'm late?

If you are only a few minutes late we will try our best to fulfill your entire booked time. In some cases we may need to shorten your massage in order to accommodate the next client. Your massage will be billed at the full booked rate.

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I have sensitive skin, what products do you use?

All Free and Clear detergent, unscented oxyclean, unscented dryer sheets, and scent-free organic jojoba oil. 

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Is your building ADA accessible?

Yes. We have a ramp, elevator, and an accessible single stall restroom. If you need assistance navigating to the second floor, please let us know and someone will meet you in the lobby. We do not currently have a lift table, but we are happy to help you transfer to the table if needed. Seated massage can also be arranged if needed. 

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What if I get sick?

If you have a contagious illness (cold, flu, covid, norovirus, skin infection such as ringworm, etc.) you may not receive a massage. Please contact us as soon as possible to cancel or reschedule. Exceptions to the cancellation policy are on a case by case basis. 

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Do I need to bathe before my massage?

It is not necessary to bathe immediately prior to your massage, but please come to your appointment clean and with odor free clothes as a courtesy to other clients who may have sensory needs. 

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Do you play music, use scents, or adjust the lighting?

We typically use soft instrumental music, low lighting, and unscented oils. If you like silence, brighter lights, or no music, just let us know.

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Are you sensory friendly?

We are happy to accommodate sensory needs where possible. Music can be changed or turned off, you are welcome to wear headphones, oil is unscented, and pressure will be adjusted to your needs. We are happy to discuss sensory needs in advance. 

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Can I bring headphones or my own music?

Yes. Feel free to bring your own comfort aids.

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Do you offer weighted blankets or extra pillows?

Pillows, bolsters, and blankets are available to make sure you’re fully supported and comfortable. We do not have weighted blankets, but you are welcome to bring yours provided that is it odor and pet hair free. 

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Can I see the space before my appointment?

Absolutely! You’re welcome to schedule a short visit to see the office and ask questions.

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Is it okay if I need to stim, fidget, or move during the session?

Of course! This is your space during the session and your comfort matters most. ​

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What should I wear to my appointment?

Wear whatever makes you comfortable, but keep in mind that in most cases oil will be used during your massage. If you’ll be keeping clothes on during your session (such as for chair massage or a stretching session), choose something easy to move in. Oil is not used for fully clothed massages. 

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Can I be completely undressed for my massage?

It is preferred that clients wear underwear on the lower half of their body during massage. You will also be covered by a sheet and coverlet. Only the area being treated will be exposed.

NOTICE:  If the therapist enters the room and you are completely undressed without sheets covering you, the massage will be terminated immediately without refund. 

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Can I wear clothes during my massage?

You are welcome to undress to your comfort level. We are able to accommodate a modified massage through clothing if you prefer to be fully dressed. It is helpful if clothing is not stiff like jeans - ideally workout clothes like yoga attire works best.  

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Will it hurt?

Some therapeutic techniques may feel intense, but we strive to keep them from being painful. We will always check in with you and adjust pressure as needed. Your comfort comes first and if you prefer a very gentle massage that can be accomplished.

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Is massage safe if I’m pregnant, on medication, or have a medical condition such as cancer?

Yes. In most cases, massage can be safely adapted to your situation. Jean is trained in prenatal, oncology, and medically complex massage. Please share any health information on your intake form so we can adjust techniques to keep you safe. Some situations such as high risk pregnancy, intra-oral TMJ treatment, or current cancer treatments may require a doctor's note.

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What if I’m in pain—should I cancel or will massage help?

If you’re unsure, reach out before your appointment as soon as you are aware there is an issue. Sometimes massage can help with pain, but if you’re acutely ill or injured, it may be best to reschedule.

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Do you sanitize the space, equipment, and your hands?

Yes. All sheets are freshly laundered and changed between clients. The table, tools, and high-touch areas are sanitized between every client. Hands and arms are washed immediately before and after every massage.

 

Do you wear a mask, do I have to wear a mask? 

We do not wear a mask during check in or check out, but do generally mask during the massage. If you prefer a mask to be worn the entire time, please note it on your intake. You are not expected to wear a mask. ​

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Can I request no talking during the session?

We generally do not talk much during a session other than checking in on pressures or positioning. In some cases a session may be more interactive if treating a specific area. If you prefer to chat we are happy to engage in conversation.

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What if I’m self-conscious about my body?

Massage is for every body. You don’t need to look or feel a certain way to deserve care. Our focus is on helping you feel better, not how you look.

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What if I have a medical device like an ostomy bag?

We are happy to adjust the massage to accommodate you. We can adapt positioning to work for you such as side lying massage. Feel free to note it on your intake, or contact if you have concerns. 

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Can you explain what will happen during the massage?

Yes. We consult with every client prior to a session to discuss current concerns and needs. We are happy to walk you through each step before and during the session so you know what to expect.

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What if I fall asleep, snore, drool, or make a noise?

That’s completely normal! Many people do. This is your time to relax, and there’s no judgment here.

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Can kids get a massage?

Yes! Kids and babies are welcome. Under the age of 18 parents must complete the intake form, sign the waiver, and be present for the first massage. Kids 13-16 years old, parents must remain on premises during all massages. Under 13 parents must remain in the room during treatment. Younger children do best with a shorter massage (30 minutes max) and fully clothed. Please contact book shorter massages. 

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