Privacy Policy

Effective Date: 10/17/2025
Business Name: Bloom & Ember Massage Studio
Website: bloomandembermassage.com

Your privacy is important to us. This Privacy Policy explains how Muscle & Bone Massage Therapy (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website, book services, or communicate with us.

1. Information We Collect

We collect information in the following ways:

a. Information You Provide Directly

Contact Information: When you fill out a contact form or book an appointment, we may collect your name, email address, phone number, and other contact details.
Health Information: When completing an intake form through Noterro, we collect relevant health information to safely and effectively provide massage therapy services.
Payment Information: Payments are processed securely through Square. We do not store your credit card details on our website or servers.

b. Automatically Collected Information

Wix may collect limited technical data such as your IP address, browser type, and device information for website functionality and analytics.

2. How We Use Your Information

We use the information we collect for the following purposes:

To schedule, confirm, and manage appointments.
To provide safe and effective massage therapy services.
To process payments securely.
To communicate with you about appointments, schedule changes, and promotions or discounts.
To respond to inquiries submitted through the website form.
To comply with legal or regulatory requirements.

We do not sell or share your personal or health information with third parties for marketing purposes.

3. How We Store and Protect Your Information

Client health and intake information is stored securely through Noterro, a HIPAA-compliant practice management platform.
Payment data is handled by Square, which maintains PCI-compliant security standards.
Website and contact form data are hosted on Wix, which uses industry-standard security protections.

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

4. Sharing Your Information

We may share your information only in the following limited situations:

With service providers (such as Noterro, Wix, and Square) as needed to perform business functions.
When required by law, regulation, or legal process.
With your explicit consent.

5. Your Rights and Choices

You have the right to:

Request a copy of your personal information.
Request corrections to your records if they are inaccurate.
Withdraw consent for marketing communications at any time by replying “unsubscribe” or contacting us directly.

To exercise these rights, please contact us using the information below.

6. Cookies and Analytics

Our website (hosted by Wix) may use cookies or similar technologies to improve functionality and analyze website performance. You can adjust your browser settings to refuse cookies if you prefer.

7. Links to Other Websites

Our website may contain links to third-party websites (such as Noterro or Square). We are not responsible for the privacy practices of these sites and encourage you to review their policies.

8. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact: Bloom & Ember Massage Therapy
3310 Kent Rd Ste 22, Stow OH 44224
info@bloomandembermassage.com
330-714-4291

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”